At lovehandpresent, we want you to be completely satisfied with your handcrafted purchase. If you are not happy with your order, we are here to help.
You may return or exchange handcrafted products within 30 days of delivery. Items must be in their original condition, unused, and in the original packaging when possible.
Most handcrafted products are eligible for return or exchange, except for:
To initiate a return or exchange:
Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method within 5-10 business days. Shipping costs are non-refundable unless the item was defective or we made an error.
If you wish to exchange an item for a different size, color, or style, please contact us. Exchanges are subject to product availability. You will be responsible for return shipping costs unless the item was defective.
If you receive a damaged or defective handcrafted item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.
If you have questions about our Return Policy, please contact us:
Email: reply@lovehandpresent.cv
Phone: +1 818 999 3053
Address: 7256 Eton Ave, Canoga Park, CA 91303, United States